Questions about going live, a job conversation, or a partnership all land here. Email reaches the people who build Velocity, and you get a straight answer.
Email support@velocitystreaming.io and it reaches the people who build Velocity, not a ticket queue.
Include what is below and you get a useful answer on the first reply.
Velocity is built by a small team. Evaluating the platform, hiring, or interested in working together? The same door applies, and you get honest answers, not polished ones.
Whenever you write in, these six things let us help on the first reply instead of the third.
So the reply reaches the right person.
One line: session, recording, account, billing, an idea, or something else.
The workspace name or account email, if it is about your account.
What you did, what you expected, and what you got instead.
A screenshot, a session link, or a recording reference helps a lot.
Say so if something is blocking you right now.
Velocity is built by a small team, not an enterprise help desk. Replies come from the people who build the product, usually within a couple of business days, and you get a straight answer.